Complaint handling

On behalf of UniCredit Jelzálogbank Zrt., UniCredit Bank Hungary Zrt. investigates the complaint as an agent on the basis of an agency agreement between the parties.

The Bank’s main objective is to provide excellent services to our customers. However, despite every good intention it may happen that our services give rise to complaints or objections. In such cases, it is most important that you let us know about the problem so we may take steps to investigate and resolve it.

Please read our Public Rules of Complaint Management what contains the most important information.

You can download our complaint handling form here.

Yours sincerely,

UniCredit Jelzálogbank  Zrt.